Terms and Conditions
DO NOT ASK OUR COURIER TO "LEAVE IN A SAFE PLACE " BY ANY FORM AS YOU THEN WAIVE YOUR RIGHTS TO CLAIM FROM OURSELVES OR OUR COURIER IF YOUR ORDER IS STOLEN.
PAYMENT: We ship within the UK and only take UK payment cards with UK billing addresses.
CONTACT DETAILS: Please visit the "Contact us" section at the top of most pages.
EMAIL Address: email@example.com
VAT NUMBER: Vat No 875 7134 92
REG OFFICE: Normans Corner, 41 Church Lane, Fulbourn, Cambridgshire, CB1 5EP Please do not contact or ship any goods to the registered office.
COMPANY REG No: 05728435.
PRICE MATCH CHALLENGE:
The price match challenge is offered to try and give our customers the best possible deals, it may be removed at any time. The "Price Match Challenge" only applies to Tents, Caravan and Motor Home Awning, we do not include accessories such as tent carpets and footprints etc.
EX DEMO / SECONDS
If you have placed an order but then wish to change it, please contact us as soon as possible (Email: firstname.lastname@example.org Tel: 01763 262555). We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been shipped/processed. In such cases, you may have to wait until you receive the order and then follow the normal return/cancellation procedures below.
Cancelling an Order & Distance Selling Regulations:
You have the right to cancel your order within 14 days without giving any reason, goods must be in an unused state (as new). The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the courier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us via email (email@example.com) or post (Cross Camping and Leisure Ltd, Phillimore Garden Centre, Cambridge Road, Melbourn, Nr Royston, Hertfordshire, sg8 6ey) of your decision to cancel by a clear statement (see example below)
Example of clear cancellation statement:
RETURNS FOR FAULTY GOODS:
Faulty goods may be returned for inspection, goods returned must be in a clean dry condition, otherwise they will be returned and you will be charged the price of the postage. If goods are returned it is the responsibility of you the customer for the return postage (up to £10.00, if more than £10,00 please email so we can arrange the collection), if goods are found to be faulty we will refund the return cost of shipping you may of incurred up to the total of £10,00 as prievously mentioned unless a collection has been arranged by Cross Camping. Any Item/s that is/are returned must be booked in by contacting Cross Camping by either email via the "Contact us" button which can be found at the top of most pages on this website or by post to the address given in the "Contact us" section.
All goods supplied by ourselves are for private use with moderate usage, no warranty will be given for any product which is used for long term business use.
OUT OF STOCK ITEMS: If any item you have chosen is unavailable you shall be contacted via your e-mail address as soon as is possible. If no response is made within 7 days your order will automatically be cancelled.
Deliveries made to the main land UK are normally free of charge for orders over £60.00. There are some exceptions such as the more remote and northern areas of Scotland and all islands. We can deliver to Northern Island but only parcels up to 30kg which means most tents and some awnings we will not be able ship, also a large delivery supplement would need to be worked out, even smaller items will incur a delivery supplement of at least £15.00. If we do need to place a surcharge on the order due to the location we will inform you the customer as soon as possible. If you the customer decide not to go ahead with the order we will refund any payments that have been taken. If you feel you may incur a delivery supplement please call on 01763 262555 or email firstname.lastname@example.org so we can discuss this further.
ERRORS: While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling the order. If we are unable to contact you we will treat the order as cancelled. Sizes, colours and images are for use as a guide only.
FREE GIFTS: Any product that is given as a FREE GIFT with another paid for product will carry no warranty. If the FREE PRODUCT is faulty from new or a fault occurs at a later date Cross Camping and Leisure Ltd will not be liable to replace the faulty product as no payment has been made for the FREE GIFT.
VAT: VAT is charged at the government set rates.
COPYRIGHT: Our websites include material which is owned by or licensed to ourselves. This material will include and is not limited to the design, look, appearance, graphics, content and layout. Reproduction is prohibited for any commercial use and in accordance with the copyright notice which is part of our terms and conditions. We encourage links to our website for forum use and for personal use.
Polyester tents can suffer from excessive amounts of condensation and this can sometimes be reduced by opening and using the vents in the tent, keeping wet clothing etc out of the tent, polyester tents do not normally need to be weathered but some manufacturers do use a new kind of thread on the seams that need to be weathered. Customers may need to use some seam sealant in polyester tents as it is impossible to make every seam 100% fully waterproof. Poly cotton tents can also suffer from a build up of condensation but it will be far less than a tent made of a polyester fabric.
Poly cotton tents do need to be weathered, this is a cycle of soaking the tent and allowing it to fully dry out, this allows the fibres to swell and knit together, seams need this cycle even more than the main tent fabric. This cycle normally only need to be done once but depending on the weather this may take a couple of cycles. If a poly cotton tent is used for the first time in rain and the rain is medium to heavy or prolonged expect a poly cotton tent to allow water through the fabric, a mist may form on the inside of the tent. Seams are more prone to water ingress and may need a spay of a tent waterproofing (we prefer the Storm brand) to make the seams more water resistant, do not be concerned as this is typical. Ideally the weathering process should be done before the tent is used for a holiday. Poly cotton tents will never be as waterproof as a polyester tent but the advantages of the living environment far out weigh the small amount of water that may enter the tent.
The Camping Tips section is included within our term and conditions, if for any reason you disagree with our terms and conditions please do not proceed with your purchase.
What we do with the information our customers give us:-
We use our customers contact information (given during registration at our site) to send goods or services ordered, to contact customers if we have a question about the order. We also use the customers contact information to notify them of special offers, clearance sales via our newsletter. (Our newsletter is sent no more than once a month).
Newsletter opt-out options
We send newsletters approximately once a month about products and events we think you will be interested in, if you do not wish to receive our newsletter, simply follow the opt-out instruction at the bottom of the newsletter and you will not be sent our newsletter any more.
Do we share your contact information?
We regard the information you have given us as confidential so we do not share, sell, rent out or give our customer database to third parties. We store you details in our database so that next time you shop with us, you do not have to fill the long winded form asking for your personal details again.